Terms of service

Welcome to Soil & Us.
By accessing or purchasing from our website (www.soilandus.com), you agree to the terms and conditions outlined below. Please read them carefully before using our site or placing an order.

1. General

Soil & Us (“we,” “our,” “us”) operates this website to offer natural, earth-inspired wellness and fragrance products. By using this website, you acknowledge that you are bound by these Terms & Conditions and our Privacy Policy.

2. Product Information

All our products are crafted with care using natural ingredients. As nature varies, slight differences in texture, color, or fragrance may occur — this is part of their authenticity. Product descriptions and images are for representation purposes only.

3. Orders & Payments

Orders can be placed online through our official website.

All prices are listed in INR and are inclusive of applicable taxes.

Payments must be made in full at the time of purchase using the available payment options.

We reserve the right to cancel or refuse any order in case of payment issues, stock unavailability, or incorrect pricing.

4. Cancellations

Orders can be cancelled within 24 hours of placement, provided they haven’t been dispatched. Once shipped, cancellations will not be possible.

5. Returns & Refunds

Please refer to our [Return & Refund Policy] for detailed information. In short, due to the personal nature of our products, we only accept returns for damaged, defective, or incorrect items reported within 7 days of delivery.

6. Shipping

Shipping timelines and charges vary by location and are specified at checkout. We strive to deliver all orders within the mentioned timeframe, but external delays may occur due to courier or logistical issues.
For complete details, please refer to our Shipping Policy.

7. Intellectual Property

All content on this website — including text, images, logos, and designs — is the property of Soil & Us and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

While we take utmost care to ensure a smooth shopping experience, Soil & Us will not be liable for any indirect, incidental, or consequential damages arising from product use or website access.

9. Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

10. Contact Us

For any questions about these Terms, please reach out at:
📧 info@soilandus.in